Privacy Policy Wise Oak Tree Service LLC Last updated: September 20, 2026 Wise Oak Tree Service LLC (“Wise Oak,” “we,” “us,” or “our”) provides tree care services in the Waco, Texas area and nearby communities. This policy explains what information we collect, how we use it, and how we handle text messages. Contact us Wise Oak Tree Service LLC 4300 W Waco Dr Ste B2-173 Waco, TX 76710-7033 Phone or text: (254) 252-1951 Email: wiseoaktreeservice@yahoo.com Website: https://wiseoaktreeservice.com Information we collect We may collect: Name, phone number, email address, and property address Details about the work you request (for example tree type, photos, access notes) Estimates, invoices, payments, and job history Messages you send us by call, text, email, or our website form Website basics such as pages visited and device type (through normal hosting or analytics tools) We collect this when you call or text us, fill out a form, request an estimate, hire us, pay an invoice, or email us. How we use it We use this information to: Schedule estimates and jobs Send quotes, invoices, and payment links Answer questions and follow up Text or call about appointments, reminders, and job updates Improve our service and keep records Meet legal, insurance, and tax requirements Text messages If you give us your mobile number and agree to texts, we may send messages about estimates, appointments, job status, invoices, and similar service updates. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help. You may also opt out by calling or emailing us. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell your phone number or your consent to receive texts. Sharing We share information only as needed to run the business, for example: Phone and text providers (such as JustCall) Scheduling and invoicing tools (such as Jobber) Payment processors An answering service when a call is sent there Accountants, insurers, or lawyers when required Authorities if the law requires it Those companies may only use the information to provide their service to us. Website and cookies Our site may use cookies or similar tools for basic function and traffic. You can block cookies in your browser. The site may still work. Retention We keep customer and job records as long as we need them for service, taxes, insurance, and disputes, then delete or archive them when they are no longer needed. Your choices You may ask us to correct your contact information, stop promotional or appointment texts (STOP still works for SMS), or tell us not to call a number. We may still contact you about an active job, an unpaid invoice, or safety issues. Children Our services are for property owners and managers. We do not knowingly collect information from children under 13. Security We use reasonable safeguards. No method of storage or transmission is completely secure. Changes We may update this policy. The “Last updated” date will change. The current version will be posted on this page. Questions Email wiseoaktreeservice@yahoo.com or call (254) 252-1951.